Scheduled maintenance is currently in progress. We will provide updates as necessary.
Posted Nov 13, 2024 - 08:00 UTC
Scheduled
Dear Customers,
We’re reaching out to inform you of an issue we’re currently addressing, which may cause some data on your portal to display inaccurately.
The Issue We encountered challenges with transaction blocks reorganization on Polygon, which led to inconsistencies between blockchain transactions and our database. The Polygon PoS network has a unique mechanism for block production, where block reorganizations (reorgs) happen more frequently and with greater depth compared to other blockchains. Reorgs mean that previously confirmed transactions can be reversed and removed from the blockchain. While other blockchains typically experience shallow, single-block reorgs, Polygon regularly has reorgs that go 10 or more blocks deep, impacting older transactions. This design flaw can sometimes cause significant transaction reversals.
Impact on Your Portal There might be discrepancies between our platform and blockchain data.
Our Solution To address this issue, we will implement code enhancements to notify us immediately of any future data inconsistencies and introduce additional validation steps before displaying data on our portals.
Maintenance Duration We will begin re-scanning the blockchain tomorrow at 9 a.m. CET. The process will take approximately 10 hours, during which the platform may experience delays in displaying new transactions. However, all existing data will remain accessible and accurate.
We apologize for any inconvenience and appreciate your patience as we work to enhance the reliability of your portal. If you have any questions or need assistance, please don’t hesitate to reach out.
Best regards, The Tokeny Team
Posted Nov 12, 2024 - 19:46 UTC
This scheduled maintenance affected: T-REX (T-REX API) and T-REX Servicing (T-REX Servicing API, T-REX Servicing Investor, T-REX Servicing Issuer).